GMCMI Help Center

Help & Support

Welcome! This page answers the most common questions about using the GMCMI website. If you get stuck, there is a real person who can help, just look under Getting More Help at the bottom.

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Getting started and your account Logging in Your member dashboard Finding things on the site Common problems and tips Getting more help

Getting started and your account

I was already a GMCMI member before this new website. Do I need to create a new account?

No, please do not create a new account. If you were a GMCMI member, your account is already in the new system. You only need to set a password the first time you visit.

If you accidentally try to sign up with that same email, you may see a message that the email is already taken. That is normal and simply means your account already exists. Set a password instead, using the button below.

Set your password

How do I set my password for the first time?

Go to the Set Your Password page (the button below).
Type in your email address.
Click the Send Reset Link button.
Check your email inbox for a message from GMCMI.
Click the link in that email and choose a password you will remember.
Then log in on the Log In page.

If the email does not arrive within a few minutes, please check your spam or junk folder.

Set your password

I am brand new to GMCMI. How do I create an account?

Welcome aboard. Here is how to join:

Go to the Join GMCMI page.
Click the Join button on the membership you want.
Fill in your name, email address, and a password.
Check the box to agree to the terms, then submit.

After you submit the form, your account is created and you can log in. GMCMI membership is $45 per year. See How much does membership cost, just below, for details.

Join GMCMI

How much does membership cost?

GMCMI membership is $45 per year. To join, go to the Join GMCMI page and choose the Active Member option, then sign up and pay securely by credit or debit card right on the website. If you have any questions about your membership, please contact us using the Getting more help section below.

Join GMCMI

I did not receive the password or sign-up email. What should I do?

Try these steps:

Wait two or three minutes, as email can sometimes be slow.
Check your spam, junk, or promotions folder.
Make sure you typed your email address correctly.
Make sure you used the email address GMCMI has on file for you.

If it still does not arrive, contact us using the Getting More Help section below and we will sort it out.

Which email address should I use?

Use the email address GMCMI already has on file for you, the one where you receive club news. That is the address your member account is connected to. If you are not sure which email that is, contact us and we can look it up for you.

How do I log in?

Go to the Log In page (the button below).
Type your email address and your password.
Click Log In.

You will then be taken to your member dashboard.

I forgot my password. How do I reset it?

Go to the Reset Your Password page.
Enter your email address.
Click Send Reset Link.
Open the email from GMCMI and click the link.
Choose a new password.

This is the same page you would use to set a password for the very first time.

Reset your password

How do I log out?

When you are logged in, go to your member dashboard and click the Sign Out button. This signs you out on that device. It is a good idea to sign out whenever you are using a shared or public computer.

The website keeps asking me to log in, or I got logged out. Why?

For your security, you may be signed out after a period of time, or if you clear your browser history. Just log in again on the Log In page. If it keeps happening right away, try a different web browser, or contact us.

I am logged in, but I cannot see the member content. What is wrong?

First, refresh the page (close it and open it again, or press the refresh button, which is the circular arrow near the top of your browser). Make sure you are actually logged in; your dashboard should greet you with Welcome back. If you still cannot see member-only pages, log out and then log back in. If that does not help, contact us.

Your member dashboard

What is the member dashboard?

Your dashboard is your personal account page. It shows your membership status and lets you update your contact details, your GMC motorhome information, your Assist List settings, and your password, all in one place.

How do I get to my dashboard?

Go to your dashboard

How do I update my name, phone number, or home state?

On your dashboard, type your new information into the boxes for First Name, Last Name, Phone Number, and Home State. Then click the Save button for that section, for example Save Name.

Important: each section has its own Save button. Make sure you click the Save button in the same section you just edited.

How do I add or update my GMC motorhome details?

Your dashboard has a section for your coach (your GMC motorhome), including year, model, nickname, exterior color, engine type, mileage, and VIN. Fill in or change those boxes, then click Save Coach Info.

What is the Assist List, and how do I join it?

The Assist List is a list of members who are willing to help other GMC owners, whether with advice, a tool, or a hand when someone is traveling nearby.

To join, turn on Include me in the Assist List on your dashboard, fill in your skills or services and any notes, then click Save Assist Settings. You can turn it off again at any time.

How do I change my password?

On your dashboard, find the password section. Enter your current password, then your new password, then confirm the new password, and click Update Password.

I made changes but they did not save. What happened?

The most common reason is clicking the wrong Save button. Each part of the dashboard (Name, Coach Info, Assist Settings, and Password) has its own Save button. Make sure you click the Save button that belongs to the section you changed, and your changes should be saved.

Finding things on the site

Where do I find the TZE Chronicles magazine?

Go to the Resource Hub, then choose Magazine. You can read the current issue and past issues there.

Open the magazine

How do I search the magazine?

On the Magazine page there is a search box. Type a word or topic, for example transmission, and it will show you which issues and pages mention it. Click a result to jump straight to that page.

What is the Parts Interchange, and where is it?

The Parts Interchange helps you find modern or alternative parts that fit your GMC motorhome. You will find it in the Resource Hub under Parts Finder.

Open the Parts Finder

How do I find a member who can help me?

Go to the Resource Hub and open the Assist List. It shows members on a map along with how they are able to help.

Open the Assist List

Where are the training videos?

You will find them in the Resource Hub under Training Videos. These are recorded sessions from GMCMI events.

Open Training Videos

How do I buy or sell a GMC motorhome?

Go to the Marketplace. From there you can browse motorhomes for sale, find vendors, and more.

Open the Marketplace

How do I find a service or repair shop?

In the Marketplace, open the Vendor Directory. It lists shops and suppliers that work on GMC motorhomes.

Open the Vendor Directory

Where do I find club events and conventions?

Visit the Event Calendar to see upcoming GMCMI events.

Open the Event Calendar

Common problems and tips

A page looks broken or did not load fully.

This is almost always fixed by refreshing the page. Close the page and open it again, or press your browser refresh button (the circular arrow). If it still looks wrong, try closing your browser completely and reopening it.

The text is too small to read comfortably.

You can make everything bigger. On a computer, hold the Ctrl key (or the Command key on a Mac) and press the plus key to zoom in. Hold Ctrl or Command and press the minus key to zoom back out. On a phone or tablet, you can usually pinch outward with two fingers to zoom in.

A button or link does not seem to work.

Try these in order: first refresh the page. If it is a member feature, make sure you are logged in. Then try a different web browser, such as Chrome, Safari, Edge, or Firefox. If it still does not work, contact us and tell us what you clicked.

I am using my phone and something looks off.

The site works on phones, but a few pages are easier to use on a larger screen. If a page is hard to use on your phone, try turning your phone sideways, or use a tablet or computer if you have one. Please tell us about anything that looks wrong and we will fix it.

Which web browser should I use?

Any modern, up to date browser works well: Chrome, Safari, Edge, or Firefox. Keeping your browser updated often solves display problems. Very old browsers may not show the site correctly.

I clicked a link and got a page not found message.

That link may be out of date. Go back to the home page and use the menu at the top to find what you need. If a link on the GMCMI site itself is broken, please let us know so we can fix it.

Getting more help

Still stuck? That is completely okay, and you are not alone. We would much rather help you than have you give up.

For account, login, or membership help, email membership@gmcmi.com.

For magazine or editorial questions, email editor@gmcmi.com.

You can also use our contact form and we will get back to you.

When you contact us, it helps to tell us three things: what you were trying to do, what happened instead, and what device you are using (a computer, a phone, or a tablet). That helps us help you faster.

GMCMI is a volunteer-run club celebrating the classic GMC Motorhome: sharing technical knowledge, social rallies, and an international community of owners and enthusiasts.

by Hyperform Marketing